Suheal Support
Whether you have questions, need technical assistance, or want to provide feedback, we're dedicated to ensuring your experience with Suheal is smooth and satisfying. Choose from the options below to connect with our team.
Frequently Asked Questions
What are your support hours?
Our support team is available via WhatsApp and Email from **9 AM to 7 PM IST, Monday through Saturday**. We strive to respond to all queries within a few hours during these times.
How long does it take to get a response?
For WhatsApp messages, our goal is to provide an **instant or near-instant response** during our business hours. Email responses are typically sent within **24 hours**.
Can I get help on weekends?
Our primary support hours are Monday to Saturday. While we monitor urgent requests on weekends, responses may be delayed until the next business day. For immediate assistance, please use WhatsApp during our regular hours.
What information should I include in my support request?
To help us assist you faster, please include your **account name or ID**, a **clear description of the issue or question**, and any **relevant screenshots or error messages**. The more detail, the better!